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Webhooks

What you'll learn
  • What webhooks are and how they work in AutoTalk
  • How to create and manage webhook endpoints

Webhooks send real-time notifications to external services when events happen in AutoTalk. Instead of repeatedly checking AutoTalk's API for new data, your external system receives an automatic notification the moment something happens, such as a new message arriving or a contact being updated.

You manage webhooks from the Webhooks page under Integrations in the sidebar.

How webhooks work​

  1. You provide a target URL (an endpoint on your server or a third-party service that can receive HTTP requests).
  2. You select which events should trigger the webhook.
  3. When one of those events occurs in AutoTalk, the platform sends an HTTP POST request to your target URL with the event data in JSON format.

Your external system receives the data and can act on it however you need, whether that means updating a database, sending a notification, or triggering a workflow.

Managing webhooks​

Viewing existing webhooks​

Navigate to Integrations > Webhooks. The page displays a list titled Webhooks with all of your configured endpoints. The list follows AutoTalk's standard CRUD format with options to filter, view, edit, and delete entries.

Creating a new webhook​

  1. On the Webhooks page, click the Add new webhooks button.
  2. Fill in the required fields:
    • Target URL — The endpoint where AutoTalk should send event data
    • Events — Select which events should trigger this webhook
    • Any additional configuration fields such as headers or authentication details
  3. Save the webhook.

AutoTalk will now send an HTTP POST request to your target URL every time one of the selected events occurs.

Editing or deleting a webhook​

  • Click on any webhook in the list to view its details and modify its configuration.
  • To stop notifications to a specific endpoint, delete the webhook from the list.

Next steps​