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AI Agents

What you'll learn
  • What AI agents are and how they help your business
  • How AI agents use large language models to handle conversations
  • How agents work with your channels and inbox

AI Agents are LLM-powered automated assistants that handle customer conversations on your behalf. They use large language models (such as OpenAI GPT, DeepSeek, or Google Gemini) to understand customer intent and respond naturally. AI agents can answer frequently asked questions, collect information, and hand off complex inquiries to a human team member. In AutoTalk, agents are managed from the Agentes (Agents) page, found under the Automacoes (Automations) section of the sidebar.

tip

Looking for flow-based bots (Typebot or Botpress)? See the Bots section.

How AI agents work​

When a customer sends a message through one of your connected channels (WhatsApp, Instagram, webchat, etc.), an AI agent can intercept and respond automatically. The response is generated by a large language model, giving the agent the ability to handle open-ended, natural conversations.

You can configure agents to:

  • Answer questions about your business, services, pricing, and availability
  • Guide customers through booking appointments or filling out forms
  • Collect client details before routing the conversation to a human attendant
  • Use function-calling tools to look up data, check calendars, or perform actions in external systems

Where to find agents in AutoTalk​

Navigate to the agents list at:

Automacoes > Agentes

The page title reads "Agentes" and displays a standard list of all your configured agents. From here you can create, edit, duplicate, or delete agents.

Next steps​