Bots
What you'll learn
- What bots are and how they differ from AI agents
- The available bot types in AutoTalk
- When to use a bot instead of an AI agent
Bots are flow-based automated assistants that follow pre-designed conversation scripts. Unlike AI agents that use large language models to generate dynamic responses, bots follow structured flows built in external platforms like Typebot or Botpress.
Bots are ideal when you need a strict, step-by-step guided experience such as intake forms, surveys, appointment booking wizards, or compliance-driven conversations.
Bots vs. AI Agents
| Feature | Bots | AI Agents |
|---|---|---|
| Response style | Follows a pre-built flow | Generates dynamic responses |
| Best for | Structured, predictable conversations | Open-ended Q&A and support |
| Setup | Visual flow builder (Typebot / Botpress) | LLM configuration with system messages |
| Flexibility | Fixed paths with branching | Adapts to any customer input |
Available bot types
| Type | Description |
|---|---|
| Typebot | Integrates with Typebot, an open-source visual chatbot builder |
| Botpress | Connects to a Botpress bot hosted on Botpress Cloud |
| Botpress Self-hosted | Connects to a self-hosted Botpress instance on your own infrastructure |