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Conversation List

What you'll learn
  • How to browse the paginated conversation list
  • What information is displayed for each conversation
  • How to use bulk updates, filters, and the empty state

The conversation list is the main view of the Inbox. It displays all your customer conversations in a paginated list, powered by the platform's Dynadata CRUD pattern. You will see it as soon as you navigate to Dashboard > Conversas.

The top toolbar​

The toolbar at the top of the conversation list provides quick access to the most common actions:

  1. Back button -- Navigate back to the previous page.
  2. Title: "Conversas" -- The page heading confirming you are on the Conversations list.
  3. Atualização em massa (Bulk update) -- Select multiple conversations and apply a change to all of them at once. This is useful for bulk-closing resolved conversations, reassigning conversations to a different team member, or updating statuses in batch.
  4. Filter button -- Opens the advanced filtering panel. A small badge on this button displays the number of currently active filters, so you always know when filters are applied.
  5. Criar conversa (Create conversation) -- Opens the Create Conversation dialog to start a new conversation with a client.

Pagination​

The conversation list is paginated to keep performance fast, even when you have thousands of conversations. The current page indicator appears at the bottom of the list in the format:

Página 1 / 0

This shows the current page number and total number of pages. As conversations are created or filtered, the page count updates accordingly. You can navigate between pages using the pagination controls.

What you see for each conversation​

Each row in the conversation list represents a single conversation and shows:

  • Client name and identifying information
  • Channel indicator -- which messaging platform the conversation is on (WhatsApp, Instagram, Telegram, etc.)
  • Last message preview -- a snippet of the most recent message exchanged
  • Timestamp -- when the last activity occurred
  • Status indicators -- including unread message badges and bot status

Click on any conversation row to open it and view the full message history.

Empty state​

If there are no conversations to display -- either because none have been created yet, or because your current filters exclude all results -- the list shows:

"Nenhum item ainda" (No items yet)

If you see this message unexpectedly, check your active filters by looking at the badge on the Filter button. Clearing filters may reveal conversations that were hidden.

Bulk updates​

The Atualização em massa (Bulk update) feature lets you act on multiple conversations simultaneously. To use it:

  1. Click Atualização em massa in the top toolbar.
  2. Select the conversations you want to update.
  3. Choose the action to apply (for example, changing status, reassigning, or archiving).
  4. Confirm the bulk action.

This saves significant time when you need to manage a large number of conversations at once.

tip

When you return to the conversation list after being away, check the filter badge first. Active filters carry over between sessions, and you may be seeing a filtered subset of your conversations without realizing it.

Next steps​