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Working Schedule

What you'll learn
  • How to configure working hours for each employee
  • The default schedule settings and how to customize them
  • How the working schedule affects the calendar and bookings

The working schedule defines when each employee is available for appointments. AutoTalk uses this information to display accurate availability on the calendar, prevent bookings outside of working hours, and guide the AI agent when offering time slots to clients.

Where to find the working schedule​

Each employee's working schedule is configured under their professional settings:

  1. Navigate to Profissional > Configuracoes (Professional > Settings) in the sidebar.
  2. Scroll to the Working schedule section.
  3. You will see a row for each day of the week.

Configuring daily hours​

For each day of the week (Monday through Sunday), you can set:

  • E dia de folga (Day off) checkbox — Check this box to mark the day as a day off. When checked, no appointments can be booked on that day and the entire day is grayed out on the calendar.
  • Start time — The time the employee begins working (for example, 09:00).
  • End time — The time the employee stops working (for example, 18:00).

If "E dia de folga" is unchecked, you must specify both a start time and an end time for that day.

Default schedule​

When a new employee is added, AutoTalk provides a default working schedule:

DayStatusHours
MondayWorking09:00 -- 18:00
TuesdayWorking09:00 -- 18:00
WednesdayWorking09:00 -- 18:00
ThursdayWorking09:00 -- 18:00
FridayWorking09:00 -- 18:00
SaturdayWorking09:00 -- 12:00
SundayDay off--

You can customize these hours to match each employee's actual availability. For example, if an employee works evenings, you might set their start time to 14:00 and end time to 22:00.

How the working schedule affects the platform​

Once configured, the working schedule influences several parts of AutoTalk:

  • Calendar display — Time slots outside of working hours are grayed out, making it immediately clear when an employee is available. Only slots within working hours appear as bookable.
  • Booking validation — If someone tries to create an event outside the working schedule, the system flags the conflict to prevent accidental overbooking.
  • AI agent behavior — When the chatbot handles scheduling requests from clients, it only offers time slots that fall within the employee's working hours.
  • Scheduling page — If you share a public booking link, clients see only the available hours based on the working schedule.

Tips for setting up schedules​

  • Configure schedules before taking bookings — Having accurate working hours from the start prevents double-bookings and ensures clients always see correct availability.
  • Account for breaks — If an employee takes a lunch break, consider whether you need to block that time. You may want to note break times in your internal documentation.
  • Review schedules regularly — As your business grows or employee hours change, keep the working schedule up to date so the calendar remains accurate.
tip

The working schedule is set per employee, not for the entire company. This means you can have different employees with different hours, weekend availability, or day-off patterns. Make sure each employee's schedule reflects their actual working routine.

Next steps​