Activity Logs
- How to access and view system activity logs
- How log levels work and where they are configured
- How to use logs for troubleshooting
Activity logs record system events and actions that occur within your AutoTalk company. They provide visibility into what is happening behind the scenes and are useful for troubleshooting issues, auditing activity, and monitoring AI agent behavior.
Accessing logs
Navigate to Empresa > Logs (Company > Logs) in the sidebar. This opens the logs page where you can browse recorded events.
Understanding log levels
The amount of detail captured in the logs is controlled by the Nivel do Log (Log Level) setting, which can be configured in multiple places:
| Where | How to access |
|---|---|
| Company level | Set in Empresa > Configuracoes under the "Nivel do Log" field. The default is "warn". |
| Agent level | Individual AI agents may have their own log level setting, allowing more detailed logging for specific agents. |
| Workflow level | If you use workflows, each workflow can have its own log level for granular control. |
Common log levels, from least to most verbose:
| Level | What it captures |
|---|---|
| error | Only critical errors that need immediate attention |
| warn | Warnings and errors (the default) |
| info | General information about system operations, plus warnings and errors |
| debug | Detailed debugging data, including internal process steps -- generates the most log entries |
What appears in the logs
Depending on the configured log level, you may see entries for:
- AI agent actions and decisions
- Workflow executions and their results
- API calls and integration events
- Error messages and warnings
- System-level events (channel connections, configuration changes)
Using logs for troubleshooting
If something is not working as expected (for example, the AI agent gives an unexpected response, or a workflow does not trigger), follow these steps:
- Go to Empresa > Logs.
- Look for recent entries around the time the issue occurred.
- If the logs do not contain enough detail, temporarily increase the log level to "info" or "debug" in Empresa > Configuracoes.
- Reproduce the issue.
- Return to the logs page and look for more detailed entries.
- After resolving the issue, set the log level back to "warn" to avoid generating excessive log data.
Keep the log level at "warn" for normal operations. Only increase it to "info" or "debug" when you are actively investigating a problem. Higher log levels produce more data, which can make it harder to find relevant entries and may affect storage.
Next steps
- Company configuration -- Adjust the company-level log level setting