Company Configuration
- How to access and edit your company's configuration
- What each setting controls, including bot behavior options
- How to set your company's timezone and language
The Company Configuration page manages your business identity, regional preferences, and AI bot behavior. Open it from Company > Settings in the sidebar. Settings are split across three tabs: Profile, Settings, and Branding.
Company identity
Avatar
The Profile tab holds the company avatar. To change it, click Replace to upload a new image, or open the More options menu (the ⋯ button) and choose View storage to pick from previously uploaded images. The avatar appears in contact-facing areas such as the chat widget and scheduling page.
A separate company logo, icon, and brand colors live on the Branding tab.
Company name
The Company name field (on the Profile tab) holds your business name. This is the name shown to customers in the chat interface, booking pages, and other touchpoints. Update it by editing the text and saving.
Regional and language settings
These settings are on the Settings tab.
Time zone
Set Time zone to your business timezone, for example America/Sao_Paulo. It supplies defaults to particular scheduling helpers and current-time tools. Calendar display uses the browser's local timezone; scheduled workflows follow their stored start date and recurrence rule. Changing the company timezone does not retime existing schedules.
Language
The Language setting supplies company-scoped defaults for translations, initially seeded assistant prompts and transcription. Interface language follows each user's saved interface preference. An agent's prompts/model determine its responses; company language does not force every response into that language.
Bot behavior settings
The Settings tab has a Bot section that controls how the AI service bot behaves:
Disable service bot
When checked, the AI bot is turned off for this company. All customer conversations will need to be handled manually by employees.
Wait time before the bot responds
This is no longer a company-wide setting. Each channel has its own Reply debounce window (milliseconds) under its Options tab, which groups rapid "split messages" into one reply and serializes runs per conversation. See Channel options: reply debounce.
Audio transcription
Audio transcription is configured per-channel, not here, and is on by default. A channel's Transcription section has just two controls: Disable audio transcription and a Transcription profile selector (leave it empty to use the company default). Everything else — language, provider, and whether to use your own API key (BYOK) — lives on the selected profile. Channels may point at any profile that does not label speakers — today openai, openai_compatible and cloudflare — so the provider is selectable by choosing the appropriate profile. Manage profiles in the Speech Studio's Profiles tab.
Advanced settings
Log level
The Log level setting controls the verbosity of system logs for this company. The default value is info. Lower levels (error, warn) log less; higher levels (debug, trace) capture more detail, which is useful for troubleshooting but generates more log data.
Saving changes
After updating any settings:
- Review all fields to make sure everything is correct.
- Click Save to apply your changes.
Changes to bot behavior settings take effect immediately for new conversations.
When getting started, set the time zone, language, and company name first. You can fine-tune bot behavior settings later once you see how the AI agent interacts with your customers.
Storage Management
AutoTalk stores media files, documents, and other data exchanged through your conversations and uploaded to employee and company profiles. Open Company → Storage in the sidebar to monitor how much storage your company is using.
What counts toward storage
Your storage usage includes:
- Images -- Photos and graphics sent or received in conversations, plus profile avatars and company logos
- Audio -- Voice messages and audio files exchanged with customers
- Video -- Video files shared in conversations
- Documents -- PDFs, spreadsheets, and other files sent through chat channels
- Uploaded media -- Files uploaded through the avatar, logo, and "View storage" controls on employee and company profile pages
Storage limits
AutoTalk has no plans or tiers, so there is nothing to upgrade. Storage is metered and billed per byte-day against your prepaid credit balance -- see Usage Rates. Your account also carries a storage ceiling that is set on the account, not chosen by you.
If you approach the ceiling:
- Delete old or unnecessary files. This is the only way to bring usage back down, and it lowers your ongoing byte-day cost too.
- Keep credits in your wallet. On a pay-as-you-go account, storing past the ceiling is allowed and billed while your wallet holds credit; once the balance reaches the low-balance block, writes stop at the ceiling. See Wallet & Top-ups.
Adding credits keeps writes flowing, but it does not change the ceiling value itself. If you need a higher ceiling, contact support.
Throughout the platform, you will encounter a "View storage" button on pages where images or files are managed (such as employee profiles and company settings). Clicking this button opens a storage browser that lets you see uploaded files, select existing files for reuse, and manage your stored media.
Check your storage usage periodically, especially if your business exchanges a lot of media files with customers. Storage bills continuously per byte-day, and hitting the ceiling with an empty wallet prevents new files from being saved or received.
Next steps
- Logs -- View system logs with the configured log level