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Company Configuration

What you'll learn
  • How to access and edit your company's configuration
  • What each setting controls, including bot behavior options
  • How to set your company's timezone, language, and location

The Company Configuration page is the central place to manage your business identity, regional preferences, and AI bot behavior. Access it by navigating to Empresa > Configuracoes (Company > Settings) in the sidebar. The edit form opens at the URL path /dynadata/companies/edit/{companyId}.

Company identity​

At the top of the form, you will see the company's current logo. Below the logo are two buttons:

  • "Edit image" -- Upload a new company logo or replace the current one.
  • "View storage" -- Open the storage browser to select from previously uploaded images.

The company logo appears in client-facing areas such as the chat widget and scheduling page.

Nome da empresa (Company name)​

The Nome da empresa field holds your business name. This is the name displayed to customers in the chat interface, booking pages, and other touchpoints. Update it by editing the text and saving.

Regional and language settings​

Localizacao (Location)​

The Localizacao field provides an address search feature. Start typing your business address and select from the suggested results. This sets your company's physical location, which can be displayed to customers and used by location-aware features.

Fuso horario (Timezone)​

Set the Fuso horario to match your business's operating timezone. For example, America/Sao_Paulo for Brazilian Eastern Time. The timezone affects how appointment times are displayed in the calendar, how the AI agent communicates available time slots, and when scheduled automations run.

Idioma (Language)​

The Idioma setting controls the default language for the platform interface and AI agent responses. For example, pt-BR for Brazilian Portuguese. This determines the language used in system-generated messages and default text throughout the application.

Bot behavior settings​

The company configuration form includes several options that control how the AI service bot behaves:

Desativar robo de atendimento (Disable service bot)​

When checked, the AI bot is completely turned off for this company. All customer conversations will need to be handled manually by employees.

Clientes novos nao devem ser atendidos pelo robo (New clients not served by bot)​

When checked, the AI bot will not automatically respond to conversations from first-time customers. This is useful if you want a human to handle the initial interaction with new clients to make a personal first impression.

Tempo de espera antes do robo responder em ms (Wait time before bot responds)​

This setting controls how many milliseconds the system waits before the AI bot sends its response. Adding a short delay can make the bot feel more natural, giving the impression of "typing" rather than responding instantly. Enter the value in milliseconds (e.g., 2000 for a 2-second delay).

Permitir clientes anonimos (Allow anonymous clients)​

When checked (this is enabled by default), anonymous visitors who have not identified themselves can interact with the chat. Unchecking this requires clients to provide identification before starting a conversation.

Ocultar tela de login (Hide login screen)​

When checked (this is enabled by default), the login screen is hidden from the client-facing chat interface. This simplifies the customer experience by removing the need to log in before chatting.

Desabilitar transcricao de audio (Disable audio transcription)​

When checked, the system will not automatically transcribe audio messages sent by customers. If your business does not need audio transcription, disabling it can reduce processing costs.

Advanced settings​

Nivel do Log (Log Level)​

The Nivel do Log setting controls the verbosity of system logs for this company. The default value is "warn", which logs only warnings and errors. Other levels (such as "info" or "debug") capture more detail, which is useful for troubleshooting but generates more log data.

Agente Padrao (Default Agent)​

The Agente Padrao field lets you select which AI agent is used by default when the bot handles new conversations. If you have multiple agents configured, this determines which one responds first.

Saving changes​

After updating any settings:

  1. Review all fields to make sure everything is correct.
  2. Click Save to apply your changes.

Changes to bot behavior settings take effect immediately for new conversations.

tip

If you are just getting started, focus on setting the correct timezone, language, and company name first. You can fine-tune bot behavior settings later once you see how the AI agent interacts with your customers.

Next steps​