Company Configuration
- How to access and edit your company's configuration
- What each setting controls, including bot behavior options
- How to set your company's timezone and language
The Company Configuration page manages your business identity, regional preferences, and AI bot behavior. Open it from Company > Settings in the sidebar. Settings are split across three tabs: Profile, Settings, and Branding.
Company identity
Avatar
The Profile tab holds the company avatar. To change it, click Replace to upload a new image, or open the More options menu (the ⋯ button) and choose View storage to pick from previously uploaded images. The avatar appears in contact-facing areas such as the chat widget and scheduling page.
A separate company logo, icon, and brand colors live on the Branding tab.
Company name
The Company name field (on the Profile tab) holds your business name. This is the name shown to customers in the chat interface, booking pages, and other touchpoints. Update it by editing the text and saving.
Regional and language settings
These settings are on the Settings tab.
Time zone
Set the Time zone to match your business's operating time zone. For example, America/Sao_Paulo for Brazilian Eastern Time. The time zone affects how appointment times are displayed in the calendar, how the AI agent communicates available time slots, and when scheduled automations run.
Language
The Language setting controls the default language for the platform interface and AI agent responses. For example, pt-BR for Brazilian Portuguese. This determines the language used in system-generated messages and default text throughout the application.
Bot behavior settings
The Settings tab has a Bot section that controls how the AI service bot behaves:
Disable service bot
When checked, the AI bot is turned off for this company. All customer conversations will need to be handled manually by employees.
Wait time before the bot responds (milliseconds)
This setting batches incoming messages: the system waits this many milliseconds before forwarding the conversation to the bot, so several rapid messages are grouped into one request instead of triggering a separate reply each. Enter the value in milliseconds (e.g., 2000 for a 2-second window). Leave it at 0 to respond to each message immediately.
Audio transcription
Audio transcription is configured per-channel, not here, and is on by default. A channel's Transcription section has just two controls: Disable audio transcription and a Transcription profile selector (leave it empty to use the company default). Everything else — language, provider, and whether to use your own API key (BYOK) — lives on the selected profile. Channels may point at any non-diarization profile, so the provider is selectable (OpenAI platform or an OpenAI-compatible endpoint) by choosing the appropriate profile. Manage profiles under Company > Transcription profiles.
Advanced settings
Log level
The Log level setting controls the verbosity of system logs for this company. The default value is info. Lower levels (error, warn) log less; higher levels (debug, trace) capture more detail, which is useful for troubleshooting but generates more log data.
Saving changes
After updating any settings:
- Review all fields to make sure everything is correct.
- Click Save to apply your changes.
Changes to bot behavior settings take effect immediately for new conversations.
When getting started, set the time zone, language, and company name first. You can fine-tune bot behavior settings later once you see how the AI agent interacts with your customers.
Storage Management
AutoTalk stores media files, documents, and other data exchanged through your conversations and uploaded to employee and company profiles. Open Storage in the sidebar to monitor how much storage your company is using.
What counts toward storage
Your storage usage includes:
- Images -- Photos and graphics sent or received in conversations, plus profile avatars and company logos
- Audio -- Voice messages and audio files exchanged with customers
- Video -- Video files shared in conversations
- Documents -- PDFs, spreadsheets, and other files sent through chat channels
- Uploaded media -- Files uploaded through the avatar, logo, and "View storage" controls on employee and company profile pages
Storage limits
Your storage limit depends on your billing plan. If you approach your limit, consider deleting old or unnecessary files, or upgrade to a higher plan for additional storage capacity.
Throughout the platform, you will encounter a "View storage" button on pages where images or files are managed (such as employee profiles and company settings). Clicking this button opens a storage browser that lets you see uploaded files, select existing files for reuse, and manage your stored media.
Check your storage usage periodically, especially if your business exchanges a lot of media files with customers. Running out of storage can prevent new files from being saved or received.
Next steps
- Logs -- View system logs with the configured log level