Company Configuration
- How to access and edit your company's configuration
- What each setting controls, including bot behavior options
- How to set your company's timezone, language, and location
The Company Configuration page is the central place to manage your business identity, regional preferences, and AI bot behavior. Access it by navigating to Company > Settings in the sidebar.
Company identity
Avatar (company logo)
At the top of the form, you will see the company's current logo. Below the logo are two buttons:
- "Edit image" -- Upload a new company logo or replace the current one.
- "View storage" -- Open the storage browser to select from previously uploaded images.
The company logo appears in client-facing areas such as the chat widget and scheduling page.
Company name
The Company name field holds your business name. This is the name displayed to customers in the chat interface, booking pages, and other touchpoints. Update it by editing the text and saving.
Regional and language settings
Location
The Location field provides an address search feature. Start typing your business address and select from the suggested results. This sets your company's physical location, which can be displayed to customers and used by location-aware features.
Timezone
Set the Timezone to match your business's operating timezone. For example, America/Sao_Paulo for Brazilian Eastern Time. The timezone affects how appointment times are displayed in the calendar, how the AI agent communicates available time slots, and when scheduled automations run.
Language
The Language setting controls the default language for the platform interface and AI agent responses. For example, pt-BR for Brazilian Portuguese. This determines the language used in system-generated messages and default text throughout the application.
Bot behavior settings
The company configuration form includes several options that control how the AI service bot behaves:
Disable service bot
When checked, the AI bot is completely turned off for this company. All customer conversations will need to be handled manually by employees.
New clients should not be served by the bot
When checked, the AI bot will not automatically respond to conversations from first-time customers. This is useful if you want a human to handle the initial interaction with new clients to make a personal first impression.
Wait time before bot responds in ms
This setting controls how many milliseconds the system waits before the AI bot sends its response. Adding a short delay can make the bot feel more natural, giving the impression of "typing" rather than responding instantly. Enter the value in milliseconds (e.g., 2000 for a 2-second delay).
Allow anonymous clients
When checked (this is enabled by default), anonymous visitors who have not identified themselves can interact with the chat. Unchecking this requires clients to provide identification before starting a conversation.
Hide login screen
When checked (this is enabled by default), the login screen is hidden from the client-facing chat interface. This simplifies the customer experience by removing the need to log in before chatting.
Disable audio transcription
Note: This setting has been moved to individual channel settings. Configure transcription per-channel under the channel's Transcription section, where you can also choose the provider (Google / OpenAI Whisper), language, and BYOK settings.
Advanced settings
Log Level
The Log Level setting controls the verbosity of system logs for this company. The default value is "warn", which logs only warnings and errors. Other levels (such as "info" or "debug") capture more detail, which is useful for troubleshooting but generates more log data.
Default Agent
The Default Agent field lets you select which AI agent is used by default when the bot handles new conversations. If you have multiple agents configured, this determines which one responds first.
Saving changes
After updating any settings:
- Review all fields to make sure everything is correct.
- Click Save to apply your changes.
Changes to bot behavior settings take effect immediately for new conversations.
If you are just getting started, focus on setting the correct timezone, language, and company name first. You can fine-tune bot behavior settings later once you see how the AI agent interacts with your customers.
Storage Management
AutoTalk stores media files, documents, and other data exchanged through your conversations and uploaded to employee and company profiles. Navigate to Company > Storage in the sidebar to monitor how much storage your company is using.
What counts toward storage
Your storage usage includes:
- Images -- Photos and graphics sent or received in conversations, plus profile avatars and company logos
- Audio -- Voice messages and audio files exchanged with customers
- Video -- Video files shared in conversations
- Documents -- PDFs, spreadsheets, and other files sent through chat channels
- Uploaded media -- Files uploaded through the "Edit image" and "View storage" features on employee and company profile pages
Storage limits
Your storage limit depends on your billing plan. If you approach your limit, consider deleting old or unnecessary files, or upgrade to a higher plan for additional storage capacity.
Throughout the platform, you will encounter a "View storage" button on pages where images or files are managed (such as employee profiles and company settings). Clicking this button opens a storage browser that lets you see uploaded files, select existing files for reuse, and manage your stored media.
Check your storage usage periodically, especially if your business exchanges a lot of media files with customers. Running out of storage can prevent new files from being saved or received.
Next steps
- Logs -- View system logs with the configured log level