Send Message to Client

Use this action when you want to proactively send one or more messages to a specific client.

Best for

• Follow-up messages after a workflow runs
• Outbound reminders or confirmations
• Sending a message to a client who is not necessarily the current conversation context

Main fields

Field	What it does
Use manual ID	Lets you pass a client ID from a CEL expression instead of picking a fixed client
Client	Selects the target client when manual ID is off
Manual ID	Evaluates to the client ID when manual ID is on
Messages	Defines the messages to send

What later steps can use

Sent message details are usually available at:

• step(N).messages

Tips

• Use this when the target is a specific client.
• If you only want to reply inside the current conversation, use Compose conversation response instead.
• Test complex message payloads with debugging before you activate the workflow.