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Compose Conversation Response

Use this action when you want to reply inside the current conversation context.

Best for​

  • Agent pre-actions or post-actions that should send a reply back to the same conversation
  • Workflow steps that already run in the context of an active conversation
  • Building one or more response messages with dynamic content

Main fields​

FieldWhat it does
MessagesDefines the response messages to send back into the current conversation

What later steps can use​

Sent message details are usually available at:

  • step(N).messages

Tips​

  • Use this when the customer is already in the active conversation.
  • Use it only when the current run already has a conversation to reply to.
  • If you need to contact a different client record directly, use Send message to client instead.
  • This action is a good fit for conversation-based automations and assistant action chains.