Compose Conversation Response
Use this action when you want to reply inside the current conversation context.
Best for
- Agent pre-actions or post-actions that should send a reply back to the same conversation
- Workflow steps that already run in the context of an active conversation
- Building one or more response messages with dynamic content
Main fields
| Field | What it does |
|---|---|
| Messages | Defines the response messages to send back into the current conversation |
What later steps can use
Sent message details are available at:
workflow.step(N).messages
Tips
- Use this only when the current run already has a conversation to reply to.
- To reach a different contact record directly, use Send message to contact instead.