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Display Options

What you'll learn
  • What display options are available for employees
  • How to hide AI-related information in the chat interface
  • What each display setting controls

Display options control what AI-related information is visible in the chat interface for each employee. These settings are found in the Options section of the employee edit form and help you customize the chat experience by hiding technical details that may not be relevant to everyday use.

Where to find display options​

  1. Navigate to Profissional > Configuracoes (Professional > Settings).
  2. Scroll down to the Options section below the working schedule.

Available display options​

The Options section includes the following checkboxes:

Ocultar chamadas de funcao no chat (Hide function calls in chat)​

When enabled, this hides AI function call details from the chat view. Function calls are the behind-the-scenes operations the AI agent performs (such as looking up a client record or checking calendar availability). Hiding them keeps the chat clean and focused on the actual conversation.

hideAiStructuredOutputsInChat​

When enabled, this hides structured output data generated by the AI from the chat interface. Structured outputs are formatted data responses the AI produces internally. Most users will not need to see these, so hiding them reduces visual clutter.

hideAiErrorsInChat​

When enabled, this hides AI error messages from the chat view. If the AI encounters a problem during processing, the error details will not be shown in the chat. This is useful for keeping the customer-facing experience clean, though you may want to leave it unchecked during initial setup or debugging to catch issues early.

When to use these options​

ScenarioRecommended settings
Day-to-day customer serviceEnable all three options to keep the chat interface clean and focused on conversations
Setting up or debugging AI agentsDisable all three options so you can see exactly what the AI is doing behind the scenes
Training new employeesConsider leaving function calls visible so new team members understand how the AI works

Saving changes​

After toggling any of the display options:

  1. Review your selections to make sure they match your preferences.
  2. Click Save to apply the changes.

The changes take effect immediately in the chat interface for that employee.

tip

If your AI agent is not behaving as expected, temporarily uncheck all three display options. This lets you see the full picture of what the AI is doing -- including function calls, structured outputs, and any errors -- which makes troubleshooting much easier.

Next steps​