Plan Selection
- What plans are available in AutoTalk
- How usage limits differ between plans
- How to upgrade from your current plan
AutoTalk offers subscription plans designed to scale with your business. Every new account starts on the basic plan (or a free trial of it). As your business grows and you need higher usage limits, you can upgrade to a plan that gives you more capacity.
How to upgrade your plan
- Navigate to Faturamento (Billing) in the sidebar.
- In the Subscription section at the top of the page, find your current plan name (for example, "basic").
- Click the "Fazer upgrade" (Upgrade) button next to the plan name.
- You will be presented with the available plans and their features.
- Select the plan that fits your needs.
- Complete the checkout process through Stripe to confirm the upgrade.
What differs between plans
Each plan tier provides different monthly allowances for the following usage meters:
| Resource | Description | Basic plan example |
|---|---|---|
| Actions executed ("Acoes executadas") | Automated workflow actions that run each month | 10,000 |
| API requests ("Requisicoes na API") | Calls made to the AutoTalk API | 10,000 |
| Messages processed ("Mensagens processadas") | Total messages handled by the platform | 10,000 |
| Messages sent by company ("Mensagens enviadas pela empresa") | Outbound messages your business sends | 10,000 |
| Audio transcription time ("Tempo de audio transcrito") | Minutes of audio converted to text | 10 minutes |
| Normalized input tokens ("Tokens de entrada normalizados") | AI input tokens consumed by AI agents | 200,000 |
| Normalized output tokens ("Tokens de saida normalizados") | AI output tokens generated by AI agents | 60,000 |
Plans also differ in static resource limits:
| Resource | Description | Basic plan example |
|---|---|---|
| Storage ("Armazenamento") | File storage capacity | 1 GB |
| Database ("Banco de dados") | Database storage capacity | 100 MB |
Higher-tier plans increase these limits so you can handle more conversations, run more automations, and use more AI features without hitting your caps.
When to upgrade
Consider upgrading your plan if:
- Your monthly usage meters are regularly approaching 80% or more of their limits
- You need more storage for media files and attachments
- You are expanding your team and connecting more messaging channels
- You want higher AI token allowances for more sophisticated AI agent interactions
What happens when you upgrade
When you select a higher plan, you are redirected to Stripe's secure checkout page to confirm the payment. Once the payment is processed, your new plan limits take effect immediately. You will see your updated allowances reflected in the Monthly Usage section of the Billing page.
Before upgrading, review your Monthly Usage ("Uso mensal") section to see exactly which resources you are using the most. This helps you choose a plan that addresses your actual needs rather than paying for capacity you will not use.
Next steps
- Usage history -- Review your consumption trends before deciding on a plan
- Invoices -- See how plan changes appear on your invoices
- Stripe checkout -- Understand the payment process