Usage History
- How to monitor your monthly resource consumption
- What each usage meter tracks and what its limits are
- How to view static resource usage for storage and database
- How to review usage from previous billing periods
The Usage sections on the Billing page give you a detailed, real-time view of how much of your plan's resources you have consumed. This information is essential for understanding whether your current plan meets your needs or whether it is time to upgrade.
Monthly Usage ("Uso mensal")
The Monthly Usage section shows your consumption of plan resources that reset each billing cycle. At the top of this section, there is a dropdown selector that lets you choose which billing period to view.
Each meter displays three values: the current count, the plan limit, and the percentage used.
Usage meters
| Meter | Description | Basic plan limit |
|---|---|---|
| Acoes executadas (Actions executed) | The number of automated workflow actions that have run during the current period | 10,000 |
| Requisicoes na API (API requests) | The number of API calls made to AutoTalk's platform | 10,000 |
| Mensagens processadas (Messages processed) | The total number of messages handled by the platform across all channels | 10,000 |
| Mensagens enviadas pela empresa (Messages sent by company) | The number of outbound messages your business has sent to customers | 10,000 |
| Tempo de audio transcrito (Audio transcription time) | The total duration of audio that has been transcribed to text, measured in seconds and minutes | 10 minutes |
| Tokens de entrada normalizados (Normalized input tokens) | The number of AI input tokens consumed when AI agents process incoming messages and context | 200,000 |
| Tokens de saida normalizados (Normalized output tokens) | The number of AI output tokens generated when AI agents compose responses | 60,000 |
Reading the meters
Each meter shows a progress bar along with a summary like:
0 / 10,000 (0%)
This tells you that 0 out of 10,000 allowed units have been consumed, which is 0% of the limit. As you use the platform throughout the month, these numbers update to reflect your actual consumption.
Viewing past billing periods
Use the dropdown selector at the top of the Monthly Usage section to switch between billing periods. This lets you compare usage across months and identify trends. You can also click the "Historico de uso" (Usage history) button to open a dedicated view with more detailed historical data.
The Historico de uso (Usage history) sub-item in the sidebar under Faturamento also takes you directly to this detailed history page.
Static Usage ("Uso estatico")
Below the monthly meters, the Static Usage section shows resources that do not reset each month but accumulate over time.
Storage Usage ("Uso de armazenamento")
| Field | Description | Example |
|---|---|---|
| Used | Total storage currently consumed | 0 Bytes / 1 GB |
| Files | Number of files stored | 0 |
| Remaining | Available storage capacity | 1 GB |
Storage is consumed by media files, attachments, and documents uploaded to the platform.
Database Usage ("Uso de banco de dados")
| Field | Description | Example |
|---|---|---|
| Used | Total database storage currently consumed | 8.82 KB / 100 MB |
| Files | Number of database records or objects | 4 |
| Remaining | Available database capacity | 99.99 MB |
Database usage grows as you add clients, conversations, workflow configurations, and other data to the platform.
Understanding your usage patterns
- High message volume -- If your messages processed or messages sent are approaching their limits, you may need a plan with higher message allowances.
- High token consumption -- If your AI agents are consuming most of your input or output tokens, consider upgrading to a plan with larger token allowances, or optimizing your AI agent prompts to be more concise.
- Storage approaching capacity -- Review and remove files you no longer need, or upgrade to a plan with more storage.
Make it a habit to check your usage at least once a week. If any meter is consistently above 70% by mid-month, that is a signal you may be on track to hit your limit before the billing period ends. Upgrading proactively avoids service interruptions.
Next steps
- Plan selection -- Upgrade your plan if you are approaching your limits
- Subscription overview -- Review your current plan details
- Invoices -- See how your usage translates to charges