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Security

What you'll learn
  • How to change your account password
  • How to enable two-factor authentication (2FA)
  • How to disable 2FA or switch authenticator apps
  • Security best practices for protecting your account

Your AutoTalk account has access to your team's conversations, clients, and Workflows. This page explains how to keep that account secure.

Changing your password​

  1. Click on My Account in the sidebar or user menu.
  2. Select Change password.
  3. Enter your new password and confirm it by typing it again.
  4. Click Save to apply the change.

Your new password takes effect immediately. The next time you log in, use your updated password.

tip

If you forget your password, use the password reset option on the login screen. A reset link will be sent to your registered email address, allowing you to create a new password without needing to know the old one.

Two-factor authentication​

Two-factor authentication (2FA) adds an extra layer of security to your account. After enabling it, you will need to provide both your password and a time-based code from an authenticator app every time you log in.

AutoTalk uses TOTP (time-based one-time passwords), compatible with authenticator apps like:

  • Google Authenticator
  • Microsoft Authenticator
  • Authy
  • 1Password
  • Any other TOTP-compatible app

Enabling two-factor authentication​

  1. Open your User Profile from the My Account menu.
  2. Switch to the Authentication tab.
  3. Click Enable two-factor authentication.
  4. If prompted, enter your password to confirm your identity.
  5. A QR code is displayed. Scan it with your authenticator app. If you cannot scan the code, copy the secret key shown on screen and enter it manually into your app.
  6. Your authenticator app will generate a 6-digit code. Enter that code in the verification code field.
  7. Click Verify and enable.

Once enabled, AutoTalk will ask for a 6-digit code every time you log in.

tip

Save the secret key or a screenshot of the QR code somewhere safe. If you lose your phone or switch authenticator apps, you can re-enroll the same secret on a new device without having to disable and re-enable 2FA.

Disabling two-factor authentication​

  1. Open your User Profile and go to the Authentication tab.
  2. Click Disable two-factor authentication.
  3. If prompted, enter your password to confirm.

After disabling, logins only require your email and password.

Switching phones or authenticator apps​

If you need to move your 2FA code to a new phone or app:

  1. Disable 2FA using the steps above.
  2. Re-enable 2FA and scan the new QR code with your new authenticator app.

Logging out​

To log out of your AutoTalk account:

  1. Go to My Account.
  2. Click Log out.

You will be returned to the login screen. Always log out when you are finished using AutoTalk on a shared or public computer.

Security best practices​

  • Use a unique password -- Do not reuse your AutoTalk password on other websites or services. If one service is compromised, your other accounts remain safe.
  • Enable two-factor authentication -- Even a leaked password will not be enough for an attacker to get into your account.
  • Do not share your credentials -- Every team member should have their own AutoTalk account with their own login. Sharing passwords creates security risks and makes it impossible to track individual actions.
  • Log out on shared devices -- If you access AutoTalk from a computer that other people use, always click Log out when you are done.
  • Watch for suspicious activity -- If you notice unfamiliar changes to your account settings, conversations, or Workflows, change your password immediately and notify your account administrator.