Pause Agent Replies
Use this action when the agent should stop responding in the current conversation.
Best for
- Handing the conversation to a person
- Pausing the agent after a task is complete
- Preventing the agent from replying again for a short period
Main fields
| Field | What it does |
|---|---|
| Cooldown minutes | How long (in minutes) the agent stays paused before it can reply again in this conversation. Optional; if omitted or below 1, the cooldown is 1 minute |
What later steps can use
This action is a side effect. It returns no step result for later logic.
Tips
- Add it after a successful handoff or completion message.
- Use a longer cooldown if a human agent needs uninterrupted time with the customer.